Quartermaster Support
Help when you need it.
From installation and configuration to troubleshooting and product support, Black Mark provides the resources you need to keep Quartermaster operating correctly.
Find the answer quickly.
Start with the relevant support resource before opening a private ticket.
Documentation
Installation guidance, configuration information and detailed Quartermaster feature documentation.
View Documentation →Installation Help
Guidance for getting Quartermaster installed, configured and running correctly on your server.
Installation Guidance →Known Issues
Check whether your problem has already been identified before creating a support request.
View Support Community →Four quick checks.
These simple checks resolve many common installation and configuration issues.
Your Version
Confirm you are using a currently supported Quartermaster release.
Dependencies
Confirm all required resources are installed and started correctly.
Console Errors
Check your server and client consoles for relevant errors.
Known Issues
Check whether the problem has already been identified or has a workaround.
Still need help?
Join the Black Mark Software Discord and open a private support ticket. Your request will remain available until a member of the Black Mark team is able to respond.
Open Support View DocumentationGive us the information we need.
Providing the right information when opening a ticket helps us understand the issue and reduces unnecessary back-and-forth.
Support FAQ
How is Quartermaster installed?
Quartermaster includes installation and setup guidance designed to help you deploy the resource and complete the initial configuration.
Does Quartermaster support Qbox?
Quartermaster has been developed for Qbox environments and integrates with the supported dependencies documented for the current release.
Does Quartermaster support ox_inventory?
Yes. Quartermaster integrates with ox_inventory for equipment and inventory workflows where supported by the current release.
Are updates included?
Yes. Quartermaster purchases include free updates for the lifetime of the script while it remains actively supported by Black Mark Software.
Is support included?
Yes. Customers have access to Black Mark documentation and the private Discord support ticket system.
How quickly will I receive a response?
Support is not guaranteed to be immediate. Your ticket remains available until a member of the Black Mark team is able to respond.
What should I include in a support request?
Include your Quartermaster version, framework, relevant dependencies, complete error information and clear steps that reproduce the issue.
Built to be supported.
Your Quartermaster purchase includes free updates for the lifetime of the script while it remains actively supported by Black Mark Software. Updates may include bug fixes, compatibility improvements, refinements and new functionality as Quartermaster continues to develop.